2 months ago

Creative Support Agent at Podia

70% 40 hours / week United States (Remote)
Paid health insurance
Paid parental leave
Retirement or pension contribution program
Employee training program

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?

Creator-friendliness 🤗

Sounds great, but what does it mean?

It means:

  • Fast, friendly support 💨
  • Free migrations 🚚
  • No technical headaches 🖥️
  • No transaction fees

…and a relentless passion, across our entire team, for helping our creators succeed.

Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.

Here’s what you’ll do:

  • Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
  • Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
  • Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
  • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔

Requirements

We’re looking for a support agent with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
  • Support experience. You know what it takes to make customers happier than they were before they met you 😊
  • Availability from 9am - 5pm ET Saturday - Wednesday. 📆

It’d be REALLY great if you also:

  • Have created and / or sold an online course, digital download, or membership before 🤑
  • Have experience with Intercom and Slack 💬
  • Have experience working remotely 🗺️
  • Have worked with digital creators before 💡

Benefits

Here’s what you’ll get if you join us:

  • Competitive salary 💰
  • Equity in a rapidly-growing company 📈
  • 401(k) match (US-based employees) 🏦
  • Health insurance and other medical benefits (US-based employees) 💊
  • Paid family leave 🍼
  • Three weeks of vacation, plus a 3-month sabbatical for every three years you stay at Podia 🏖️
  • Work from anywhere with an internet connection 🌎
  • A professional development credit 💳
  • Annual team retreats with all expenses paid ✈️