Hopin is seeking a Customer Success Manager who is personable, self-driven, passionate and ambitious! We’re looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Virtual Event experience is a plus.

We’re excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team.

Responsibilities

• Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio
• Welcome and onboard Enterprise customers, partnering with them to create successful events
• Offer ongoing dedicated support to the accounts you manage
• Assist with technical dry-runs, preparing the customer for a successful event
• Communicate with customer often via email and video calls
• Be proactive and friendly, offering the highest level of support to customers
• Collate customer feedback and communicate this to the product team
• Work with our product engineers to make Hopin easier to use
• Work with our sales and support team for optimal customer success
• Identify opportunities for networking, referrals and expansion

Qualifications

• 4 years + experience in Account Management, Customer Success, and/or experience as an event manager
• 2 years + experience working at a B2B SaaS company
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers’ goals, and then craft thoughtful responses to help them achieve those goals
• Tech Savvy - love software, tech and excited to learn new software
• Ability to teach yourself new skills and competencies, and finding answers yourself
• Excellent presentation and public speaking abilities
• Great problem-solving abilities - assess all options before making a decision
• Exceptional organisation skills - you’re used to juggling multiple priorities
• Have a “can do” attitude
• Can work at a fast-paced environment
• Ability to speak German preferred

Nice to have

• Previous experience with a video platform
• Experience working at an early stage startup
• Virtual Event experience

The Offer

• Competitive salary
• Fully remote team, work from any corner of the world
• Flexible schedules
• Laptop assigned, Mac or Windows
• 800 USD for Home-Office set up