13 days ago

Senior User Researcher, Advertiser Experience at Twitter

82% 40 hours / week United States (Remote)
Paid dental insurance
Gym membership or fitness allowance
Flexible working hours
Paid health insurance
Paid parental leave
Retirement or pension contribution program

Who We Are:

Twitter is seeking a Senior User Researcher to be part of our Revenue team, focusing on our advertiser experience. Our research helps inspire, design, and build the products that fuel Twitter’s mission to give everyone the power to create and share ideas and information instantly, without barriers. We have a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help both the biggest brands tell their stories in innovative ways and the smallest businesses fulfill their dreams by connecting with new customers. We are part of a larger design and research team that’s full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

What You’ll Do:

As a senior member of our User Research team you will help everyone focus on the user. In this role, you will create understanding and empathy around customer needs, stated and unstated for the product. You’ll work closely with Product, Engineering and Design to identify better ways to serve our customers, build new products and grow Twitter’s revenue.

You will do so by championing a customer-centered process that integrates insights and feedback throughout the product development cycle. You will conduct primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys and usability tests. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Above all else, as a senior member you’ll mentor junior members by investing your energy and talents in supporting the career growth and development of the people on your team.

Who You Are:

If this sounds like a fit for you, you probably have:

  • Expertise in understanding and high quality execution of a variety of qualitative and quantitative research methods and how to synthesize them together
  • Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously from ideation to completion
  • Ability to translate research findings into actionable takeaways; comfortable presenting analysis and recommendations to executive audiences and key stakeholders across departments
  • Strong storyteller with excellent data visualization skills who can bring research findings to life in creative ways
  • Expertise in conducting research in a B2B environment (business customers or advertisers)
  • Demonstrated ability to apply research insights to influence product and design decisions
  • Successful track record of building strong partnerships with product, engineering and design teams and/or leaders
  • Experience in creating user research artifacts such as journey maps, user flows and storyboards
  • Ability to quickly develop understanding of Twitter advertising products, how they perform, their value for advertisers and how they compare to competitors
  • Highly skilled at conducting research from end to end with strong knowledge of best practices
  • Ability to turn business issues into the right research questions
  • Skilled at pursuing and guiding the best research approach including qualitative and quantitative consumer insights programs that will create impactful insights that empower decision
  • An inquisitive mindset that fuels your desire to constantly learn, improve and iterate
  • Deep understanding and experience executing a customer/advertiser centered research process
  • Expertise in conducting research in a B2B environment (business customers or advertisers)
  • Knowledge and proficiency of advertising/digital media/content provider landscape and familiarity with rich media products and formats (e.g. video)

Minimum Requirements:

  • 7+ years conducting research in a fast-paced product development environment
  • 2 years experience working at or with ad tech platforms, digital marketing firms or media/advertising agencies or equivalent familiarity and understanding
  • Experience in researching rich media products (e.g. video)
  • Proficiency with excel, powerpoint, keynote and G-suite
  • BA/BS or Graduate degree in Human Computer Interaction, Cognitive or Experimental Psychology, Computer Science, or a related field preferred