15 days ago

Senior User Researcher, Institutional at Coinbase

82% 40 hours / week United States (Remote)
Paid dental insurance
Gym membership or wellness allowance
Paid health insurance
Paid parental leave
Retirement or pension contribution program
Employee training program
Transport or commuting benefits

Coinbase has built the world’s leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

In order to fulfill our mission of an open financial system, we need to onboard the institutional finance and investment world into crypto. User research is critical to understanding this unique type of customer and knowing how to design trading and custodial products for them. We are looking for a seasoned researcher to partner with the Coinbase Institutional team and expand adoption of this new asset class.

What you’ll be doing (ie. job duties):

  • Serve as a strategic research partner for the Institutional product and design teams
  • Act as primary point of contact for all team research needs—from large foundational and generative projects to evaluative, tactical, and investigative quick wins
  • Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
  • Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
  • Contribute to internal research processes such as archiving and communicating findings internally
  • Partner with other researchers on larger strategic research initiatives and internal team process

What we look for in you (ie. job requirements):

  • 5+ years of user research experience, preferably on B2B, enterprise, or institutional products
  • Experience with all common user research methods, skilled at selecting the right tool for the job
  • Can successfully manage project prioritization and stakeholder relationships independently
  • Polished client-services attitude appropriate for interacting with VCs and hedge funds
  • Provides both confident team leadership and patient guidance to a range of stakeholder levels
  • Strong business mindset, with an eye on KPIs and company strategy
  • Adaptability, with a willingness to abandon methodological perfectionism
  • Excellent hustle—our industry moves at lightning speed—supporting several projects at a time
  • Easily communicates complex concepts, with ability to influence others
  • Collaborative attitude, team mentality, and humility without territorialism
  • A learner’s mindset, seeing feedback as a chance to grow

Nice to haves:

  • Personal knowledge or interest in finance, investing, or trading
  • Experience working with high-volume investors, VCs, or hedge funds
  • Knowledge of cryptocurrency