16 days ago
Paid dental insurance
Gym membership or wellness allowance
Food or lunch benefits
Paid health insurance
Paid parental leave
Retirement or pension contribution program
Transport or commuting benefits
Unlimited paid holidays

The opportunity

Exciting news! We just hit $10 million in annual revenue, and are looking for our first Technical Support Specialist in EMEA to help delight our growing customer base and help them solve technical problems. As our first Support Specialist in the region, you’ll also partner with our team in North America and elsewhere to diagnose customer issues, reproduce bugs, and improve our customer experience worldwide.

Within three months, you’ll:

  • Dive into the Mixmax product and solutions to learn how they all work together
  • Own your place in our support queue, answering all questions from customers during your active hours
  • Work with your technical support colleagues to solve more complex customer issues

Within six months, you’ll:

  • Become a Mixmax product expert, answering all customer inquiries on your own
  • Work with our engineers to reproduce bugs and solve interesting problems
  • Take ownership of portions of our customer documentation to make sure it’s of top quality and up to date

Preferred skills and background

  • Available to work during the core hours of 9 am-5 pm CEST Monday-Friday (12-8 am, US Pacific time). Flexible to occasionally shift work hours later in the day e.g., until 7 pm CEST / 10 am US Pacific Time.
  • Occasionally, we’ll ask you to have flexibility to participate in company wide activities outside of your normal hours. During the first 3 months for training purposes, we’ll require you to shift your hours to overlap with other team members ending your workday at 11 am Pacific Time.
  • 2-4 years of experience in technical support, working directly with customers to solve technical problems
  • Comfortable testing solutions and resolving issues when other team members are not available
  • Fluent in written and spoken English, and comfortable dealing with English-speaking customers
  • Experience supporting SaaS tools
  • Experience and past success in a remote position, preferably including working with team members in North America
  • Experience with Salesforce a plus
  • Comfortable with ambiguity and pitching in with other projects as needed