7 days ago

Technical Writer at Tanium

78% 40 hours / week Worldwide (Remote)
Paid dental insurance
Flexible working hours
Paid health insurance
Retirement or pension contribution program
Unlimited paid holidays

The Enterprise Services Federal Technical Writer works closely with Tanium customers to develop technical documentation or playbooks, to accompany our platform and products. You will be responsible for developing consumable, accurate and timely documentation, from which Tanium’s prospects and customers derive real value. As a Technical Writer, your technical aptitude will help you keep up with the Technical Account Managers (TAMs) to understand our customers’ environments and the value that Tanium products provide.

Active TS/SCI clearance required

What you’ll do:

Work closely with our customers to:

  • Plan and write security software installation, user, and admin guides as well as other documentation
  • Research, develop and document technical design specifications and test scripts for technical capabilities
  • Produce electronic documentation in addition to hard copy manuals in accordance with statement of work
  • Manage updates and revisions to technical literature
  • Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
  • Build standard documents for the customer tailored to their environment
  • Create Tanium processes and nuances Operations Manual for users in their enterprise
  • Coordinating technical contributors and customer personnel for input to playbook and SOP development
  • Ensuring the timely and technically accurate delivery of input from contributors
  • Travel - 25%

We’re looking for someone with:

Education

  • BA/BS or equivalent experience required from the following:
  • Journalism / English / Communications / Computer science / Engineering

Experience

  • 5 years’ experience writing for a system administrator audience
  • Experience documenting for both Windows and Linux environments
  • Experience working with users to document processes and procedures based on software product usage
  • Familiarity with XML, HTML, topic-based/structured authoring, and single-sourcing; knowledge of DITA
  • Experience with IT security software/products
  • Demonstrates clear, concise, and precise documentation of technical subject matter and procedures
  • Demonstrates strong verbal communication skills and ability to conduct an interview with a customer
  • Demonstrates a replicable system for creating and maintaining technical documentation
  • Demonstrates strong attention to detail
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multitasking