1 month ago

UX Researcher at GitLab

74% 40 hours / week Worldwide (Remote)
Paid dental insurance
Paid health insurance
Paid parental leave
Employee training program
Unlimited paid holidays

A brief overview:

GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than tripled the size of the UX Research team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product direction you’d contribute to when working here.

As a UX Researcher at GitLab, you will be embedded into our Manage section, overseeing user research for a range of users and use cases. You’ll work on high-traffic, ever-maturing product categories, such as our value stream analytics features, access management capabilities, and compliance solutions. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe.

What you can expect in a UX Researcher role at GitLab:

  • You’ll need to proactively identify generative user research projects within our Manage stage.
  • You’ll collaborate with other UX Researchers to identify research studies that will require you to work across our different stage groups.
  • You’ll partner with Product Managers and Product Designers to execute research projects within their respective groups.
  • You’ll guide, and where necessary train, Product Designers and Product Managers in how to undertake evaluative research projects and in how to create strategic deliverables such as journey maps, storyboards, competitive analyses, and personas.
  • You’ll need to have a high-level understanding of the features, technical constraints, and competitor landscape found in our Plan, Manage, and Create stage groups. Working knowledge of the end-to-end GitLab product will also be required too.
  • You’ll be comfortable evangelizing research. We aim to share user insights with both the broader organization and externally.
  • You’ll do this to increase empathy while helping the team to continue to grow the maturity of our UX practice.
  • As a Senior, you’ll lead strategic user research initiatives that span multiple-stage groups or across our entire product.
  • You’ll mentor UX Researchers, both inside and outside of your product area.
  • You’ll actively contribute to our UX Research processes, our documentation, and our research repository. You’ll need to be comfortable working in the open, collaborating with our community, and approaching research in a transparent manner.
  • You’ll engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
  • As we’re growing, you’ll interview potential UX Research candidates.
  • You’ll help our Research Coordinator to build on our First Look participant recruitment platform.

Projects you might work on:

You will be leading generative research projects within our Manage teams. You’ll be leading research studies on analytics features, two-factor authentication flows, and permissioning. You’ll also support Product Designers and Product Managers who are doing evaluative research and usability testing in these areas. The users you’ll be working with are in a range of job roles, from Product Designers and Project Managers to System Admins and Software Engineers. At GitLab, we work using Agile methodologies and ship features monthly.

You know you are doing a good job as a UX Researcher when:

  • You collaborate effectively with our Product Designers and Product Managers.
  • You can quickly build rapport with GitLab’s users.
  • You contribute ideas for feature improvements based on your research findings.
  • Your research work enables our Product Designers and Product Managers to work effectively in front of our sprint cycle, as outlined in our Product Development Workflow.

You should apply if:

  • You have significant professional experience working as a User or UX Researcher in a technical domain.
  • You’ve got experience doing research alongside a product design team.
  • You’ll bring excellent planning and organizational skills as you’ll need to manage multiple competing priorities.
  • You are experienced applying research methodologies in a remote setting.
  • You’ve mentored other UX Researchers.
  • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
  • You’ll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

It would be an added bonus if:

  • You’ve worked for a fast-paced startup or high-growth scale-up.
  • You have led user research efforts within analytics tooling, access management features, or on products within heavily-regulated industries.
  • You have a degree in psychology, human factors, human-computer interaction or related field.
  • You’re experienced with open-source tools or working in an open-source organization.

What it’s like to work here at GitLab:

The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a “no ask, must tell” paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event.